![]() Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. However, I was disappointed to read the rest of your remarks. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. I recently received a copy of your review, and wanted to take a moment to respond. I would recommend this place to others, only if they can sort these issues out, the hotel is otherwise very good. ![]() Talking of food, sorry but I can't talk about the food as I didn't try their complimentary breakfast, too little time. Most of these weren't very serious to me but its food for thought for you guys perhaps. aside from the damp smell, the bath plughole was a tad 'used looking', the sink took ages to empty, the fridge door handle was broken, the microwave had a curry smell, my room door (118) was temperamental and probably worst was the ketchup smell coming from the sofa area (I didn't dare lift the cushions). The ergonomic chair in particular was awesome! The hotel has fantastic potential but there were a few small things that would have improved my stay. The room layout and size was very good indeed though so I was pleased with this. You'd rather the hallway and room smells to be the other way round I suspect. The first thing that hit me upon entering the room was the strong smell of damp eminating from the air conditioner. ![]() After checking in I walked to my room and in the hallway I noticed the smell of fresh lemony pine which was excellent. I had difficulty heaving my bags through the doors as they were not automatic and pull outward. I expected perhaps a bit too much from a hotel with 'Deluxe' in the title (yes I know it isn't 5-star, but it was the basics that I was concerned about) The parking is ample and free so if you are taking a car you'll have no problem. ![]()
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